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Dated: 05.07.2018

To,

M/s Bharat Benz Ltd.,

Chennai.

Sub. : Complaint regarding service of Vehicle No. HR55V3837

Dear Sir,

We have purchased the above said vehicle during the year 2015. While going to Shahjahanpur on the way near Agra our vehicle had a problem in pickup of vehicle, we called at Spirited Auto Cars Ltd., ETMADPUR, N.H. 2, Agra (Authorised Dealer of Bharat Benz) on 29.06.2018 at 9.30 AM and were informed by their representative that he will come within half and hour but he came after a gap of 3 hours and informed that the Clutch Plate of the vehicle to be replaced and accordingly the vehicle was repaired.

After running around 200 Km. the same problem re occurred, we again approached them on 04/07/2018 early in the morning regarding the same problem, they were unable to point out the exact fault. On 05/07/2018 at 3.30 PM they informed that there is a minor problem in turbo of vehicle. Their technician had taken too much time to resolve the minor fault which shows that they are not fully expert to resolve the issues. Due to lack of their knowledge we have to suffer loss due to non running of our vehicle.

We are already using four/five vehicles of Bharat Benz out of 25 vehicles. Due to poor services at your workshops, we have dropped the idea to purchase more vehicles of Bharat Benz and look for other alternative.

This is for your information and kind consideration.

Thanking you,

Yours faithfully,

For D. K. CHEMICALS (P) LTD.

(Harvinder Singh)

Director

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